The next ten years will see more disruption and innovation in the global financial services space than in the past hundred, according to Brett King, founder of the mobile-only Moven bank. Digital and mobile adoption, and internet and social media spur dramatic changes in customer behaviors and expectations that are shaking the industry. What are the new drivers of the banking experience? How are the rules of engagement changing? How are banks coping with the four phases of disruptive change?
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