Basic Regulatory Enablers for Digital Financial Services
It has been more than 10 years since CGAP first studied emerging financial services models that use agents as alternative delivery channels and digital technology to connect customers to their financial services providers. CGAP has been exploring the potential to advance financial inclusion through what was then called branchless banking, but nowadays is better known as digital financial services (DFS). What started off as a niche topic is now part of the mainstream of financial inclusion.